Home   Products   Testimonials   F.A.Q.s*   Service & Support   Prices & Ordering   What's New   Contact Us   30-Day FREE Trial NANCY SAYS: "This product is continually keeping the exact needs of the farrier uppermost in priorities, and yet remains user friendly with top flight customer support after the sale ... these folks are there for you, 100%. Absolute integrity with an understanding of the particular demands of the modern farrier business." See more feedback.	Service & Support Backroads Data prides itself on providing superior service to our customers. We treat you the way we want to be treated. And this service is always free. Check out our testimonials and see how our customers rate our support efforts. Technical support is available either by email or by phone. While we aren't a huge corporation that has someone standing by 24 hours a day, you can usually reach us - and if not, we'll get back to you right away. We also understand that you're usually shoeing horses during the day, so we will work with you in the evenings or on weekends if necessary. Backroads Data Phone: (785) 594-6807 Email: info@backroadsdata.com Frequent Support Questions Where can I get the most recent upgrade for Forge Ahead? How do I to re-install Forge Ahead? My invoices / reports don't look right - most things are missing from the page. What's wrong? I've installed (or re-installed) Forge Ahead and none of the reports / invoices work. I click the buttons but nothing happens. I can't find my User Manual. Can I get a new one? If you are not currently using Forge Ahead, please click here to review Frequently Asked Questions by people evaluating the software.

Where can I get the most recent upgrades for Forge Ahead?   Back to list	If you are using either the HoofTrak or Multi-Farrier add-on modules, e-mail us for instructions. If you are using Forge Ahead by itself or with Sidekick, click here for the latest Forge Ahead upgrade. If you are using Sidekick, click here for the latest Sidekick upgrade.
How do I to re-install Forge Ahead?   Back to list	Moving Forge Ahead from one computer to another is by far our most common support question. For complete instructions on re-installing the software and moving your data to the new computer, click here.
My invoices / reports don't look right - most things are missing from the page. What's wrong?   Back to list	This is caused when Forge Ahead cannot find your logo file. This can happen if you re-install on a new computer, or if the logo file gets moved, re-named, or deleted. To fix this, simply use the Insert Logo button in My Business Info to re-locate the logo file. If you do not want to use a logo file right now, you can remove the link to the old logo file, which will cause your reports to format properly. To do this: Click My Business Info on the Main Switchboard. (If you get an error message stating that the logo file is missing, click OK.) Click the Insert Logo button in the lower left. When the window appears to locate the logo file, click the Cancel button. System will ask if you want to remove the current logo; click Yes.
I've installed (or re-installed) Forge Ahead and none of the reports / invoices work. I click the buttons but nothing happens.   Back to list	This is caused when there is no printer software on your computer. Before a printable document can be previewed on the screen, the computer must interact with print drivers/software to assemble the document properly, for either previewing on-screen or sending to a printer. The computer doesn't have to be connected to a printer, but it does need printer drivers. To verify that this is the cause: Click the Windows Start button. Click Control Panel. Double-click Printers & Faxes. If the Printers & Faxes window is empty, there are no print drivers installed on the PC. To fix this, install printer software. All printers come with a CD-ROM that installs on your PC and allows the computer to communicate properly with the printer. If you are not using a printer at this time, but simply want to preview reports on the screen, you can install any printer software (from an old printer or a friend's printer).
I can't find my User Manual. Can I get a new one?   Back to list	In December 2006, we converted the printed User Manual into a comprehensive On-Screen Help System. Options: Review the features of the On-Screen Help System Get the latest upgrade, which includes the On-Screen Help System